Trenchant Countersign ITSM

Pricing

One price for the cloud service. A conversation for the rest.

You pay for the people who work tickets in the console. The people who raise requests through the portal are free, however many there are.

Cloud · shared

Standard

$14.95 per seat, per month

Billed monthly. Billed annually, two months free: $149.50 per seat a year. 14-day trial, no card needed.

  • A seat is a person who signs in to the console: agents, approvers and administrators.
  • Portal users who raise and follow their own requests are free and unlimited.
  • The whole service desk: incidents, requests, problems, changes, known errors, nonconformities and security incidents.
  • CMDB with impact analysis, lifecycles you edit, SLAs in working time.
  • Agents that propose and people who countersign, with two-person approval and spend caps.
  • SSO with Google, Entra ID or Okta, SCIM, authenticator-app codes, step-up.
  • ISO 27001 and SOC 2 control mappings, evidence reports and CSV export.
  • Hosted in Google Cloud, US region, isolated per tenant in the database.
  • Agent features use your own model provider key; your provider bills that usage.
  • Support by email, Monday to Friday, 9:00 to 17:00 US Central, first response within one business day.
Start a trial

We set each tenant up with you, so your trial starts the day your tenant is ready, not the day you ask.

Cloud · dedicated

Enterprise

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Priced to your deployment, seats and support.

  • Everything in Standard.
  • Your own deployment, in the region you choose.
  • Session length and retention set for you, not shared with every tenant.
  • IP allowlisting, private connectivity and customer-managed encryption keys, on request.
  • Upgrade windows agreed with you.
  • Priority support and a named contact.
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Your environment

Self-hosted

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An annual licence, with support and deployment help.

  • The full platform, in your cloud account or your datacentre.
  • Ticket data and prompts never leave your environment; point agents at a model you host.
  • SOX ITGC mappings, which the cloud service does not offer.
  • Scripted deployment to Cloud Run and Cloud SQL, or Docker Compose.
  • Upgrades when you choose.
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Add-ons · 2027

Licensed separately, on top of any plan

None of these is in the product yet. Each is switched on per organisation, and its price is announced when it is released. What each one does.

Knowledge

AI answers from your knowledge base, with the requester confirming the fix.

Development

Code hosting and CI/CD, tied to tickets and human-approved merges.

Security Dev

Secrets, dependency, licence and code scanning that can block a merge.

Infra Security

Read-only scanning of your cloud accounts, raised as tickets.

Questions

Before you ask

Who counts as a seat?

Anyone who signs in to the console: people who work, approve or administer tickets. Someone who only raises requests through the portal or the support page is not a seat.

What happens when the trial ends?

We ask you how many seats you want. If you do not continue, the tenant is suspended and then deleted after [N] days; you can export your data before then.

Are taxes included?

Prices are in US dollars and exclude applicable taxes, which are added to the invoice.

Can I change seats or cancel?

Monthly plans change or cancel at the end of the month. Annual plans add seats pro rata and renew yearly. [Confirm with counsel]

Why is the model not included?

Agents run on your own model provider key, so ticket content goes to a provider you chose under your own contract, and you see the cost directly. The service desk works without agents switched on.

Does this make us compliant?

No software can. The platform supports controls and produces the evidence that they operated; conformance depends on your scope, your risk assessment and your auditor.